A very big thank you to all members of the ProPrint Group team for lots of hard work and dedication....
The ProPrint Group has been awarded the highest possible grade this year for our annual announced BRC (British Retail Consortium) audit.
We are delighted to announce that we have achieved the top AA rating. This certification acknowledges outstanding best practice, so is a great achievement which builds on our excellent result from last year.
Working to these standards is attributable to everyone across the ProPrint team. The production staff, office, accounts, studio, quality and sales teams consistently demonstrate enthusiasm and a determined work ethos to deliver our packaging and labels.
So what is the BRC certificate?
The audit developed by the British Retail Consortium assesses our due diligence and compliance in a number of areas. These include: food safety, personnel, product quality & legality, hazard & risk assessments, quality management system, and factory environment standards.
There are two levels for the BRC standard, for both food contact and non-contact packaging. The ProPrint Group has achieved the top AA certification for the “High Hygiene” category.
Directors James Denny and Nigel Tollman praised the entire team for their efforts:
“We want to say a massive thank you to our team for all the continued hard work with customers. This has allowed us to get the amazing feedback we received from customers as well as the BRC auditor. It makes us really proud to have such a focused and dedicated team. Everyone consistently works to deliver our key values of great customer service that set us apart from our competitors. It was such a pleasure, in particular, to read the excellent customer comments as part of the audit. It all makes the challenging work we do worthwhile.”
Some of the customer feedback received in the audit is below:
• “Everything we could wish any supplier to be. We regard you extremely highly, never an issue with quality, competitively priced and whenever we do need something urgently you never fail to produce either. Thanks for everything you do for us!”
• “Our expectations have been met every time and we have never been let down.
Brilliant, Professional, Amazing Company to collaborate with and one who is a key strategic partner to our own growth ambitions.”
• “All our contacts at ProPrint are a pleasure to work with. We know we can rely on them for help when designing new label ranges and all orders are confirmed and delivered promptly. Communication on order confirmations and any queries with delivery dates, invoices etc are always resolved quickly. We have moved more of our label ranges to ProPrint over the past 12 months, and have also just started ordering boxes for our new ice lollies, which is a new area of business for us.”
• “ProPrint have provided us with excellent customer service and a superb quality gift box.
We look forward to growing our business alongside them as we develop more products and expand on the range of our packaging.”